Cisco Unified Contact Center Training
Cisco Unified Customer Contact solutions provide the power of collaboration with contact center management tools that transform customer care from simple phone transactions to unique, rich experiences that can be customized to address the needs of individual customers.
An authorized Cisco Learning Solutions Partner, we offer comprehensive training programs including many hands-on labs for Cisco Unified Contact Center Express and Enterprise solutions.
- Deploying Cisco Unified Contact Center Express (UCCX)
- Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)
- Unified Contact Center Express Advanced (UCCXA)
- Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
- Customer Voice Portal Implementation (CVPI)
- Cisco CVPD Training (CVPD)
- CVPD Java Development for Call Studio (CVPD-JAVA)
- Administering Cisco Unified Contact Center Enterprise (AUCCE)
- Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
- Deploying Cisco Unified Intelligence Center (DUIC)
- Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)