Administering Cisco Unified Communications Manager (ACUCM)

• Network Administrators
• System Administrators
• Entry-level Network Engineers

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of Microsoft Windows 2000 / XP
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
• Basic IP telephony concepts

Administering Cisco Unified Communications Manager (ACUCM) teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified Communications Manager, and IP phone installations. The course will provide the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Communications Manager 8.0.

After completing this course, the student will be able to:

• Select, connect, and configure the various Cisco IP telephony devices.
• Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
• Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
• Describe the minimum hardware requirements necessary for a particular unified communications component system.
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Correctly identify the standard features of a Cisco Unity system.
• Correctly identify the standard features of a Personal Assistant system.
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
• Efficiently manage the account using both the telephone and the desktop tools provided.
• Organize them in the correct order according to best practices.
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
• Create and use Internet Subscribers.

• Introduction to IP Telephony
  • Exploring IP Telephony
  • Describing the Cisco Unified Communications Manager Deployment Models
• Defining the CUCM Basic Configuration
  • Logging into Cisco Unified Communications Manager
  • Configuring the Cisco Unified Communications Manager Server
  • Describing Multilevel Administration
  • Configuring the Disaster Recovery System: Backup and Restore Procedures
• Preparing for Phone Registration
  • Configuring Cisco Unified Communications Manager System Parameters
  • Supporting Cisco IP Phones
  • Exploring Phone Registration and IP Phone Communications
• Configuring a Basic Route Plan
  • Exploring Gateways
  • Creating a Route Plan
• Discovering Route Filters and Digit Manipulation
  • Configuring Route Filters and Translation Patterns
  • Understanding Digit Manipulation
• Exploring Class of Control
  • Defining Class of Control
  • Configuring Advanced Class of Control Features
• Explaining CAC and SRST
  • Understanding CAC
  • Exploring SRST
• Understanding Media Resources
  • Explaining Media Resources
  • Exploring Media Resource Management
• Describing Cisco Unified Communications Manager Features
  • Understanding Basic Cisco Unified Communications Management Features
  • Exploring Hunt Groups
  • Describing Phone Services
• Exploring Moves, Adds, Changes, and Administration
  • Understanding Phone Moves, Adds, and Changes
  • Describing User Configuration
  • Utilising the Cisco Unified Communications Manager BAT