Cisco Unified Communications Manager 10.x for Administrators (CUCMA10) – Outline

Detailed Course Outline

Cisco Unified Communications Manager Introduction

  • Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Performing Initial Cisco Unified Communications Manager Configuration

Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Deploying IP Phone Services

Dial Plan Introduction and Implementation

  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage in Cisco Unified Communications Manager

End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Media Resources

  • Describing Media Resources in Cisco Unified Communications Manager
  • Implementing Annunicators, MTP’s and MOH
  • Implementing Conference Bridges

Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Jabber Client in Deskphone and Softphone Mode

Cisco Unified Communications Backup and Restore

  • Understanding the Disaster Recovery System