Detailed Course Outline
Cisco Unified Communications Manager Introduction
- Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options.
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
- Performing Initial Cisco Unified Communications Manager Configuration
Endpoint and End-User Administration
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
- Deploying IP Phone Services
Dial Plan Introduction and Implementation
- Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
- Implementing Endpoint Addressing and Call Routing
- Implementing Calling Privileges
- Implementing Call Coverage in Cisco Unified Communications Manager
End User Telephony and Mobility Features
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
Media Resources
- Describing Media Resources in Cisco Unified Communications Manager
- Implementing Annunicators, MTP’s and MOH
- Implementing Conference Bridges
Cisco Unified Communications Manager IM and Presence Service
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Jabber Client in Deskphone and Softphone Mode
Cisco Unified Communications Backup and Restore
- Understanding the Disaster Recovery System