Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.

Europe
Bulgaria
16/09/2019 - 20/09/2019 Sofia Course language: English
Czech Republic
07/01/2019 - 11/01/2019 Prague Course language: English
France
07/01/2019 - 11/01/2019 Paris
20/05/2019 - 24/05/2019 Paris
02/09/2019 - 06/09/2019 Paris
Romania
27/05/2019 - 31/05/2019 Bucharest Course language: English
Slovenia
12/11/2018 - 16/11/2018 Ljubljana Course language: English
03/12/2018 - 07/12/2018 Ljubljana Course language: English
18/03/2019 - 22/03/2019 Ljubljana Course language: English
Spain
19/11/2018 - 23/11/2018 Madrid
Turkey
11/11/2019 - 15/11/2019 Istanbul Course language: English
United Kingdom
05/11/2018 - 09/11/2018 London, City
14/01/2019 - 18/01/2019 London, City
03/06/2019 - 07/06/2019 London, City
Asia Pacific
Australia
12/11/2018 - 16/11/2018 Melbourne
Middle East
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English
United Arab Emirates
28/10/2018 - 01/11/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
02/12/2018 - 06/12/2018 Cairo Course language: English
 

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