Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments


The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
Click on the location to go directly to the booking page Schedule

Currently there are no local training dates scheduled.  For enquiries please write to

16/09/2019 - 20/09/2019 Sofia Course language: English
Czech Republic
07/01/2019 - 11/01/2019 Prague Course language: English
07/01/2019 - 11/01/2019 Paris
20/05/2019 - 24/05/2019 Paris
02/09/2019 - 06/09/2019 Paris
27/05/2019 - 31/05/2019 Bucharest Course language: English
12/11/2018 - 16/11/2018 Ljubljana Course language: English
03/12/2018 - 07/12/2018 Ljubljana Course language: English
18/03/2019 - 22/03/2019 Ljubljana Course language: English
19/11/2018 - 23/11/2018 Madrid
11/11/2019 - 15/11/2019 Istanbul Course language: English
United Kingdom
05/11/2018 - 09/11/2018 London, City
14/01/2019 - 18/01/2019 London, City
03/06/2019 - 07/06/2019 London, City
Asia Pacific
12/11/2018 - 16/11/2018 Melbourne
Middle East
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English
United Arab Emirates
28/10/2018 - 01/11/2018 Dubai Course language: English This course is being delivered by iTLS.
02/12/2018 - 06/12/2018 Cairo Course language: English

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