Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.

Europe
France
11/06/2018 - 15/06/2018 Paris
08/10/2018 - 12/10/2018 Paris
Italy
14/05/2018 - 18/05/2018 Milan
17/09/2018 - 21/09/2018 Rome
19/11/2018 - 23/11/2018 Milan
Slovenia
24/09/2018 - 28/09/2018 Ljubljana Course language: English
10/12/2018 - 14/12/2018 Ljubljana Course language: English
Spain
21/05/2018 - 25/05/2018 Madrid
26/11/2018 - 30/11/2018 Madrid
United Kingdom
18/06/2018 - 22/06/2018 London, City
17/09/2018 - 21/09/2018 London, City
North America
United States
18/06/2018 - 22/06/2018 Online Training Time zone: US/Mountain Course language: English
18/06/2018 - 22/06/2018 Online Training Time zone: US/Mountain Course language: English
Asia Pacific
Australia
14/05/2018 - 18/05/2018 Sydney
13/08/2018 - 17/08/2018 Melbourne
19/11/2018 - 23/11/2018 Sydney
Middle East
Qatar
17/06/2018 - 21/06/2018 Doha Course language: English
Saudi Arabia
11/11/2018 - 15/11/2018 Riyadh Course language: English
United Arab Emirates
20/05/2018 - 24/05/2018 Dubai Course language: English This course is being delivered by iTLS.
04/11/2018 - 08/11/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
24/06/2018 - 28/06/2018 Cairo Course language: English
09/12/2018 - 13/12/2018 Cairo Course language: English
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.