Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
Online Training
Modality: L

Duration 5 days

Price (excl. VAT)
  • Sweden: 28,900 Kr
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden
19/02/2018 - 23/02/2018 Stockholm Course language: English
11/06/2018 - 15/06/2018 Stockholm Course language: English
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.