Deploying Cisco Unified Intelligence Center (DUIC)

Course Description Schedule Course Outline

Who should attend

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees


The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families

Classroom Training
Modality: C

Duration 3 days

Price (excl. VAT)
  • Sweden: 2,390.- €
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Online Training
Modality: L
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Click on the location to go directly to the booking page Schedule

Currently there are no local training dates scheduled.  For enquiries please write to

Czech Republic
23/10/2019 - 25/10/2019 Prague Course language: English
20/11/2019 - 22/11/2019 Vilnius Course language: English
24/07/2019 - 26/07/2019 Belgrade Course language: English
10/04/2019 - 12/04/2019 Bratislava
23/01/2019 - 25/01/2019 Istanbul Course language: English
Middle East
Saudi Arabia
16/12/2018 - 18/12/2018 Riyadh Course language: English
23/12/2018 - 25/12/2018 Cairo Course language: English

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