Deploying Cisco Unified Intelligence Center (DUIC)

Course Description Schedule Course Outline
 

Who should attend

The primary audiences for this course are as follows:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Prerequisites

The knowledge and skills that you should have before attending this course are as follows:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Course Content

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families

Classroom Training
Modality: C

Duration 3 days

Price (excl. VAT)
  • Sweden: 2,390.- €
Enroll now
Online Training
Modality: L
Price (excl. VAT)
  • Sweden: 2,390.- €
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.

Europe
Slovenia
05/11/2018 - 07/11/2018 Ljubljana Course language: English
Spain
03/12/2018 - 05/12/2018 Madrid
Middle East
Saudi Arabia
16/12/2018 - 18/12/2018 Riyadh Course language: English
United Arab Emirates
27/11/2018 - 29/11/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
23/12/2018 - 25/12/2018 Cairo Course language: English
 

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