Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)

Course Description Schedule
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Attendees should meet the following prerequisites:

  • Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
  • Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Course Content

AUCCE1:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

AUCCE2:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

DUCCE

  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom Training
Modality: C

Duration 10 days

Price (excl. VAT)
  • Sweden: 5,690.- €
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.

Europe
Germany
19/02/2018 - 02/03/2018 Frankfurt Course language: English
11/06/2018 - 22/06/2018 Frankfurt Course language: English
20/08/2018 - 31/08/2018 Frankfurt Course language: English
26/11/2018 - 07/12/2018 Frankfurt Course language: English
France
16/04/2018 - 27/04/2018 Paris
06/08/2018 - 17/08/2018 Paris
03/12/2018 - 14/12/2018 Paris
Slovenia
12/02/2018 - 23/02/2018 Ljubljana Course language: English
10/09/2018 - 21/09/2018 Ljubljana Course language: English
12/11/2018 - 23/11/2018 Ljubljana Course language: English
Spain
05/03/2018 - 16/03/2018 Madrid
17/09/2018 - 28/09/2018 Madrid
Middle East
Qatar
11/03/2018 - 20/03/2018 Doha 8 days Course language: English
Saudi Arabia
09/09/2018 - 18/09/2018 Riyadh 8 days Course language: English
United Arab Emirates
11/03/2018 - 20/03/2018 Dubai 8 days Course language: English This course is being delivered by iTLS.
23/09/2018 - 02/10/2018 Dubai 8 days Course language: English This course is being delivered by iTLS.
Africa
Egypt
03/06/2018 - 12/06/2018 Cairo 8 days Course language: English
09/12/2018 - 18/12/2018 Cairo 8 days Course language: English