Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)

Course Description Schedule
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Attendees should meet the following prerequisites:

  • Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
  • Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Course Content

AUCCE1:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

AUCCE2:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

DUCCE

  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom Training
Modality: C

Duration 10 days

Price (excl. VAT)
  • Sweden: 5,690.- €
Enroll now
 
Click on the location to go directly to the booking page Schedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.

Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.