Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)
Who should attend
- Channel Partner / Reseller
- Customer
- Employee
Prerequisites
Attendees should meet the following prerequisites:
- Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
- Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0
Course Objectives
The Cisco Unified Contact Centre Enterprise Power Workshop combines the three courses Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1), Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) and Deploying Cisco Unified Contact Center Enterprise Software (DUCCE) into a single, 10 day Power Workshop.
Course Content
AUCCE1:
- Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
- Module 2: UCCE Configuration and Scripting
- Module 3: Unified CCE Inbound Agent Considerations
- Module 4: Unified CCE IVR / VRU Functionality
- Module 5: Additional UCCE Considerations
- Module 6: VXML Implementation
- Module 7: Cisco Unified Intelligence Center Reporting
AUCCE2:
- Module 1: Cisco Unified Contact Center Enterprise v10 Overview
- Module 2: CCE Config and Scripting
- Module 3: CCE (ICM) Advanced Scripting
- Module 4: Advanced VXML Functionality
- Module 5: Supporting CCE
DUCCE
- Module 1: Cisco Unified Contact Center Enterprise Overview.
- Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
- Module 3: Installing Cisco Unified Contact Center Enerprise.
- Module 4: Database and Application Driven Routing Options.
- Module 5: Installing Cisco Outbound Options
- Module 6: Reporting and Maintenance Tools.