Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)

Course Description Schedule
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

Attendees should meet the following prerequisites:

  • Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
  • Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Course Objectives

Course Content

AUCCE1:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

AUCCE2:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

DUCCE

  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom Training
Modality: C

Duration 10 days

Price (excl. VAT)
  • Sweden: 5,690.- €
Enroll now
 
Click on the location to go directly to the booking pageSchedule
Sweden

Currently there are no local training dates scheduled.  For enquiries please write to info@flane.se.