Detailed Course Outline
The Cisco Business Architecture
- Describe the function of Sales leadership, Account team, Technology specialist team, Services team and Business architect roles associated with Cisco Business Architecture
- Describe these roles, responsibilities and activities for a business architect
- Describe the advantages of Cisco Business Architecture approach
- Describe the value of Cisco Business Architecture to the customer, the Business Architect and the account team
- Describe the four skill pillars for the Cisco Business Architect
Customer Relevance
- Describe the different phases of the customer journey
- Describe the values of the Cisco Business Architecture methodology and the business roadmap
- Describe the four maturity levels
- Describe the relationship between maturity level and Business Architecture engagement
Understanding Business
- Define and distinguish the language of Business – Priority; Solution; Outcome; Requirement; & Capability.
- Define and distinguish key components of a business strategy – Goals; Objectives; Mission; Vision; Resources; Value; Environment; & Timeframe
- Compare and contrast internal & external influences that impact a business model
- Identify the nine components of the Business Model Canvas (BMC) and its value to the business architect and customer
- Compare and contrast business value and technology value
- Apply financial considerations for business decisions: CAPEX; OPEX; ROI; TCO; NPV; Hurdle rates; Direct and indirect financial benefits; & Consumption models and financial considerations.
Enterprise Architectures, Practices, and Standards
- Describe the value of architectural frameworks
- Describe the value of enterprise architecture practices & standards
- Describe TOGAF® in the context of business architecture
- Describe the ITIL® practice in business architecture
Credibility and Rapport
- Compare and contrast views and viewpoints
- Describe key management and decision making styles
- Describe a persona
- Describe key target audience categories and types
- Describe characteristics of effective customer relationship management
- Describe the key stages of the customer relationship management lifecycle
Exam Tips & Tricks Reviewed
- Practice exam questions
- A review of Pearson-Vue proctored exam best practices